Help and guides

Uga Lens is the official image and story library of Uga Resorts. It holds brand-approved photography, film and fact sheets for every Uga property, ready to use in proposals, press and social media. Every file carries its credit and usage terms.

Uga team members don't need a separate password. On the sign-in page, press Uga team: sign in with Uga Ops and use your ugaops.com account. What you can do in Lens comes from your access in Uga Operations → People & Access.

If you see "You do not have access to Uga Lens yet", ask IT to give you a Lens role.

Sign in with the email address you were approved with and your password. If your role requires it, you'll also enter a six-digit code from your authenticator app.

New here? Use Request trade access. The Uga team checks every request before it's approved.

1. Go to Forgot password and enter the email address you use for Uga Lens.
2. Open the email from Uga Lens and press Reset password. The link works once and expires after 1 hour.
3. Choose a new password of at least 10 characters. A short phrase works well. Don't include your name or email, and don't reuse an old password.
4. Sign in with the new password. All your other sessions are signed out for safety.

No email? Check spam or junk and confirm it's the address you registered with. You can request up to 3 links an hour.

Uga team: you don't have a Lens password. Sign in with Uga Ops, and reset your password on ugaops.com if needed.

Email dit@ugaresorts.com.

Two-step verification protects your account with a code from an authenticator app (Google Authenticator, Microsoft Authenticator, 1Password and others). Set it up under My account → Two-step verification.

Lost your phone? Use one of the recovery codes you saved when you set it up. Each code works once. If you have none left, email dit@ugaresorts.com to reset it.

Uga Lens records what members view, like, search and download so the Uga team can share the right content and improve the library. You can download your data or object to engagement tracking under My account & privacy. Read the full Privacy notice.

Email dit@ugaresorts.com.

Uga team members can also call the Uga IT hotline on +94 74 083 0280.